Optonline Email Not Coming Off Samsung S8+

[KnightOfNiii]

I used to have an S4 and once I viewed my email with my office PC, it would come off the S4's email.  Now, that I have an S8+, that doesn't happen.  Yes, I've checked my settings in Microsoft Outlook, and the Leave A Copy Of Messages On The Server is still unchecked, and the Verizon store looked at my S8+ settings, and they are correct.  Now what???

[vzw_customer_support]

KnightOfNiii, we definitely want to make sure your new phone is set up to suit your needs. It certainly can be very helpful to have the email be removed from the phone if you've already checked your mail from a computer. May I ask if this is only happening to your Microsoft Outlook account or is the same issue occurring for Gmail or any other personal accounts? Also, if you delete your Outlook message from the phone, is it deleted when you sign in and check your messages from your computer?

SamanthaT_VZW

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[KnightOfNiii · Accepted solution]

1. Thank you for your SUPER FAST reply!  I was able to get the emails off, while working with Optimum’s customer support.  The default settings weren’t proper, so with a few tweaks, we eventually got it to work. It took a while to figure out what ports and authentication was needed, but that’s what the issue was.  Best wishes, Niii 🙂