I have attempted multiple times to call my friend in Kenya. I could hear her answer her phone, but she could not hear me. So I attempted several domestic calls and both people I called could hear me fine. Then my Kenya friend called me and we could both hear each other just fine. So I tried calling her on her other phone line and again she could not hear me, but when she called me we both could hear each other so it does not appear to be an issue with her phone. She is currently in a different part of Kenya, but I called her a few days ago and my call went through without an issue so it doesn't seem like it could be an issue with the network on her end either.
This has never happened before - I have always been able to call her. What could the issue be?
Being able to stay on touch with our friends & family abroad is priority. I am sorry to read that you had trouble with some recent calls. Call quality does not select specific calls to be an issue on. So if you are having a network or device issue when making a cellular call, it will duplicate on other outbound calls. I am not sure of your friend was using a landline, the technology works different. There are many factors that could be the culprit, we would need to troubleshoot the issue at the time it is happening. I hope this information helps. -Gina
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