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Outlook (Microsoft Exchange) Stops Syncing to Samsung S7 - Frequently
MTBJ
Member

It seems about every two weeks or so I have to delete my outlook (Microsoft Exchange) email from phone (Samsung S7) and re-add - sometimes works after i perform this task. It quits syncing to phone. Once i delete/reinstall the email messages will download to phone up to current time of when it is reinstalled - but, won't allow to send/receive after that moment. Normally takes one to two days to "fix" itself. Is there a reason for the constant problems?

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Re: Outlook (Microsoft Exchange) Stops Syncing to Samsung S7 - Frequently
vzw_customer_support
Customer Support

MTBJ, we understand how important it is to be able to send and receive your emails.  We are here to provide troubleshooting assistance.   Do you have other email applications downloaded on your phone?  Is this a work email account?  Let's also make sure the software is updated on your phone, follow the link for instructions:

RalphT_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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