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Passcode locked, need to unlock my phone
mmoose825
Member

Have a Samsung S9+

I was using my phone and it locked me out.  When I am trying to enter my PIN it says the pin is incorrect.  I never even accessed the screens to change my pin!  Is there a way to unlock my phone without a factory reset?  Find my phone isn't giving me an option to remote access.

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Re: Passcode locked, need to unlock my phone
vzw_customer_support
Customer Support

Thank you for bringing this matter to our attention. We definitely want to help where we can. We are unable to remotely unlock your phone. The best option would be to contact the manufacturer. 

 

ElizabethC_VZW
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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