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Phantom VoiceMail notification
mrscoach
Newbie
‎07-10-2020 02:16 PM

I have a voicemail notification that won't die. I've tried having my husband calling and leaving a message so I could go in and listen to it and then delete, but that didn't work. I've tried going into the apps settings and clearing both the cache and data. I've even turned off notifications. Short of resetting the phone to factory settings, what's the solution?

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Re: Phantom VoiceMail notification
Ann154
Community Leader
Community Leader
‎07-10-2020 03:19 PM

Which phone model do you have? Which voicemail system are you using, basic Verizon non-visual voicemail, basic Verizon visual voicemail, premium Verizon visual voicemail, or something else? 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Phantom VoiceMail notification
mrscoach
Newbie
‎07-10-2020 04:04 PM

I'm using a Samsung Galaxy S7 with the basic voicemail, no visual. 

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Re: Phantom VoiceMail notification
Jamalakj
Newbie
‎07-10-2020 06:29 PM

Call them. Only way it'll come off. But they'll have to delete everything and make a new one. Just did this a few days ago.

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Re: Phantom VoiceMail notification
vzw_customer_support
Customer Service Rep
‎07-12-2020 02:31 PM

Have you cleared your Voicemail box from here? CecileC_VZW

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Re: Phantom VoiceMail notification
vzw_customer_support
Customer Service Rep
‎07-12-2020 04:13 PM

We're more than happy to look into this for you, please send us a Private Note. CecileC_VZW

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