In the last 24 hours I have been unable to reach several of my contacts who are ATT customers. I can send and receive text messages from them and they can call me. My husband and I are on the same plan and he can call all of these contacts with no issue at all. To make this more frustrating, there are several contacts I have that are ATT and I CAN call them. Not everyone is within the same area, they are all across California.
I have contacted Verizon Tech Support and have spent overall 6 hours with them troubleshooting my device. We have re-set network settings and everything else you can think of with the exception restoring to factory settings. All the Tech Support people at Verizon and the Tier 2 Support people said there is nothing wrong with my phone. The case was escalated to Tier 2 Network tech support and there solution was to have all my contacts call ATT and file trouble tickets because I can't call them.
I am beyond frustrated, I have even tried some things on these forums with no luck. I would appreciate any help at all.