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Phone Reset
PROSINSKI10
Member

I woke up today to my phone completely resetting itself like I just got a whole new phone?

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Re: Phone Reset
vzw_customer_support
Customer Support

Oh my, PROSINSKI10. This is definitely not how we want your day to start. Let's check the device together and figure out what's going on. Has there been any damage to the phone? Has there been any new updates or apps added to the phone? Are you able to use your phone like normal since the update?

Verizon_Customer_Service

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If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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