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Phone went into overheat shutdown, but is not overheating. (Not on a charger) Galaxy S6
DenisP
Member
‎06-07-2020 09:23 AM

Phone locked up and shut down from alleged overheat but isn't even slightly warm.  Some troubleshooting research led me to find a small piece of a charging cord plug in the charging port.  After removing the small metal tab, phone went dead.  Put it on a charger and the android system tried to update but then showed errors and went to a diagnostic page.  After resetting the graphics, phone finally came on, but shortly showed the overheat message again and locked out all apps.  Can't even power the phone down.

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Correct Answer!
Re: Phone went into overheat shutdown, but is not overheating. (Not on a charger) Galaxy S6
vzw_customer_support
Customer Support
‎06-09-2020 09:33 AM

That's not good to hear. It's important to have a functioning device. A Private Note will be sent to assist you further. -BrittanyC_VZW

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