Phone locked up and shut down from alleged overheat but isn't even slightly warm. Some troubleshooting research led me to find a small piece of a charging cord plug in the charging port. After removing the small metal tab, phone went dead. Put it on a charger and the android system tried to update but then showed errors and went to a diagnostic page. After resetting the graphics, phone finally came on, but shortly showed the overheat message again and locked out all apps. Can't even power the phone down.
That's not good to hear. It's important to have a functioning device. A Private Note will be sent to assist you further. -BrittanyC_VZW