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Phone won’t charge due to “Moisture Detected” message
Mrzamn
Member

Any suggestions on how to correct the “moisture detected” message on a brand new Samsung S10 5G phone? Never dropped in water... Just finished the hottest July days in the northeast. Could humidity be the culprit?

Any assistance would be greatly appreciated.

 

Thanks in advance.

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Re: Phone won’t charge due to “Moisture Detected” message
bearone21
Leader

yes

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Re: Phone won’t charge due to “Moisture Detected” message
trm5
Member

My phone has the same problem. I brought it to the store and it charged. I bought a new charger to resolve the problem, but still got the error message at home. I realized that I can only charge it when I'm in a very air conditioned place because it is too humid where I live. Very disappointed that Samsung hasn't resolved this yet. Clearly it is too sensitive if it can't differentiate between a humid day and actual moisture. 

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Re: Phone won’t charge due to “Moisture Detected” message
Jell_Lee
Member
 
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Re: Phone won’t charge due to “Moisture Detected” message
Jell_Lee
Member

humidity does play SOME  role in this issue, sudden exposure to humid air when the phone itself was initially cool will cause condensation to form on the phone, and water vapors can in some occasion seep into small cracks and affect the internals (I think this is rare but if the water-resistance is compromised then possible).

AC blows out DRY air hence no concern for condensation. I suggest you run Dehumidifier when not using AC/Heater... Or go ghetto style and hang a thick news paper in the middle of the room so it terrible up moisture lol

You can take it to ubreakifix for port/battery diagnostics OR submit an error report to Samsung Members app after reproducing the issue to confirm it's software issue or not.

 
 
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