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Pictures Disappearing

Since getting our Galaxy S9s any pictures my Dad or I save to our phones off of google disappear after a day. Is there any way to stop this? I've looked at the gallery settings but didn't see anything there.

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Re: Pictures Disappearing

where are the pics being saved, to the phone, sd card or another picture app??

Re: Pictures Disappearing
Customer Support

Deviouscat, I see one of our commentator's asked a great question. Did you discovering where the photos were saved help alleviate the problem? 

Re: Pictures Disappearing
Customer Support

deviouscat, we always want to ensure that your device is working to the best of its abilities and that you can safely save & store any media that you need. We’d like to ask a few additional questions to make sure that we’re both on the same page and can provide you with the support that you’re looking for. Can you please tell us more about the steps that you’ve taken to save these pictures off of Google? Where exactly do you go to see that the photos are in fact saved before they disappear? Do you or your father use a micro SD card with either of your phones?



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