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Please help me!
nachgehen
Member

Hi, nice to meet you.

As a matter of fact,

I bought Galaxy S6 used phone in Korea, but I can't use it because of the Verizon lock. I'd appreciate it if you could settle it.

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Re: Please help me!
vzw_customer_support
Customer Support

That is wonderful to hear that you just purchased a Galaxy S6, nachgehen. I know how important it is to be able to use your device right away. I can certainly go over some details with you. None of our 4G LTE devices are locked and are able to be activated on another carrier. While our devices are unlocked, we cannot guarantee that they will work on another carrier. Below is a link with more details about our unlock process:
https://www.verizon.com/about/consumer-safety/device-unlocking-policy
I hope this helps.

Greg_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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