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Poor Audio Connection & Drop Calls
LM229
Member

I have been having very poor phone calls in the last three to four weeks.

When I am on the phone and the other person is talking I continually miss about every third or fourth word. I have even had calls just drop. It doesn't seem to matter if I am on 5G or WIFI, at home or in my vehicle, and dose not happen with every call. Very frustrating when I have to continually ask the other person to repeat themselves....

17402 Location.

Phone updated 7/7/22

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Re: Poor Audio Connection & Drop Calls
vzw_customer_support
Customer Support

We definitely want to make sure you can stay connected with quality audio calls! I can help troubleshoot. What model is your Samsung device? If you hang up and call back does the next call usually sound ok or still at random? 

-Yale

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