Post update
Puppypower57
Newbie
  • After the most recent Samsung update,  my phone goes black then comes back on to whatever screen I was on.  Summer in FB, it'll go black then return to the beginning of my wall,  not what I was reading. 
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Re: Post update
vzw_customer_support
Customer Service Rep

We are sorry to hear you are having this issue with your device. We know how important it is to have a functioning reliable device. Have you made any other changes to your device besides the update? MoniqueH_VZW

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Re: Post update
Puppypower57
Newbie

No other changes.  It worked well prior to the update. 

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Re: Post update
vzw_customer_support
Customer Service Rep

Thank you very much for sharing these important details. Please tell us, do you see any signs of physical or water damage on your device? Does this happen when using a specific app?
GeoannJ_VZW

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