Predictive text is in complete disarray after latest update

[bburns525]

Anyone else having issues with predictive text when using swipe on Message+? Before the latest firmware update, my phone would rarely miss the words I was trying to type. The predictive text is so far off and it wiped my whole dictionary when I updated. This was after my phone got stuck in an update-loop and I had to reset 3 times.

[vzw_customer_support]

It's important to be able to text efficiently from your Message + app, bburns525. You mentioned your dictionary is no longer in the Message + app. What other trouble are you experiencing when trying to use Message +? Please follow this link for steps to update apps: http://vz.to/2nkLhmd . Is your Message + app up to date at this time? Are you seeing any other issues after completing the most recent software update?

LaurenC_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[bburns525]

I'm missing my dictionary and my swipe to text is no longer accurate. It

suggests random words that don't even make sense. This only happened after

the latest update. Also, your hyperlink leads to an error page. My app is

up to date.

On Sun, Oct 22, 2017 at 4:04 PM, vzw_customer_support <

[bburns525]

I swipe "going" and predictive text suggests gong and hong? What the heck

is that? Why would I ever say, Where are you gong today?

[bburns525]

Uhm, hello? Do you guys really take this long to provide customer service?

My message+ app is so far off! What did you guys do with this latest

update?! I hate this app now!

[Ann154]

This community is a primarily a peer to peer public community forum and not a direct link to Customer Service. If you needed immediate assistance call customer service at 1-800-922-0204 from a landline or *611 from your phone.

[bburns525]

If that's the case then why would your CSR ask me a bunch of questions? Are

these rhetorical questions? Are they questions meant to stoke my

frustration? Why on Earth would you guys include the option of replying to

the email if this was a primarily peer to peer forum, that in which you

cannot receive a reply from the first CSR?

[vzw_customer_support]

We want to make sure your device is functioning as you customized. May we ask if you have gone throuhg the settings to see if they were reset? KleoL_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[bburns525]

What does this even mean? Why would anything be reset? I updated my phone

and the whole app is botched! Your update put my phone in a boot loop and

it did the security update 4 times before realizing it was the same update

I had already wasted time installing! Why even have firmware updates when

all they do is mess up the functionality of the phone? Your "Customer

Service Representative" never answered my previous questions? Why ask

questions if I'm passed off to some other individual?

On Tue, Oct 24, 2017 at 10:48 PM, vzw_customer_support <

[stef7]

I would try the following, in the following order. If proper prediction is not restored, try the next.

1). Uninstall Swype Keyboard. Re-install Swype keyboard.

2). Uninstall Message+ or uninstall previous updates, and re-Install if you can.

3). Perform an App Cache Clear of all apps. Part 1 of the following article.

          How To Clear Cache On Galaxy S7 And Galaxy S7 Edge | RecomHub

4). Perform a System Cache Clear. Part 2 of the above article.

5). Backup your important content to a PC. Perform a Factory Data Reset. Re-install Swype keyboard. Set Message+ to be your default SMS app.

Good Luck.