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Problems Sending and Recieving Multimedia Messaging
mallen03
Member

My phone will not download or send picture messages. I have the Galaxy s9+ and have never had this problem. My bill is up to date. I have over 2 GB of data, wifi, and plenty of service. I use the standard messaging app. What's the problem? Help ASAP!

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Re: Problems Sending and Recieving Multimedia Messaging
vzw_customer_support
Customer Support

As someone who constantly uses picture messaging myself, I can imagine how stressful this must be.  Let’s go over the details and turn this around ASAP.  When did this first start?  Is your mobile data enabled and working normally (off of Wi-Fi)?  Here are the steps to check:

http://spr.ly/6607EFjBN

http://spr.ly/6608EFjB4

What specifically happens when you try to send picture messages (error messages, keeps trying to load, etc.)? 

SeanC_VZW

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