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Processing Order
HobbitGuy
Member

How long does it usually take for an order to process? Made an order yesterday for an upgrade and several hours later got an email to call for verification. Called earlier this morning and got it verified and received an email within minutes. But everytime I check the status, its still saying that it's processing. A little frustrating if you ask me.

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Re: Processing Order
vzw_customer_support
Customer Support

Great question, it can take up to 48 hours to fully process the order to ship. GenevieveB_VZW

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Re: Processing Order
cjohnson0211
Member

I’m going on 8 days of ‘processing order’

Re: Processing Order
vzw_customer_support
Customer Support
cjohnson0211, I am sending a Private Note.
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Re: Processing Order
jenny10181
Member

I have the same issue, mine still says processing, and i got the two day shipping. Ive called and havent been able to get any info from anyone.

Re: Processing Order
vzw_customer_support
Customer Support

Sorry for the delayed response but glad to help, jenny10181. Are you still awaiting shipment of the device? What is the make and model of phone ordered? Looking forward to hearing back.

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Re: Processing Order
Ty5499
Member

It's taken my sim card 3 days and I still haven't received a shipping confirmation

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Re: Processing Order
rachp1
Member

My order has been processing for probably a week and a half. The expected ship date keeps extending. I cannot message support because it says "chat is busy"

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Re: Processing Order
vzw_customer_support
Customer Support

Please allow us the opportunity to look into this matter for you, Rachp 1. Can you please send us a Private Message? 

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Re: Processing Order
Nickinick0808
Member

We are going on 8 days also. My husband and I ordered two phones one for my daughter which was supposed to be free 2 day shipping (still haven't received it) and my husband's phone which was supposed to be store pick up but it still shows it processing. It definitely was easier to go in to the store to pick up a new phone then do it online. 

Nathan Kachmarik
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