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Promotion not showing

I recently upgraded my Samsung 8+ to an apple 11. Promos included were to get a credit when I returned old phone. No email was sent to me with the submission I’d. No info in my new phone’s delivery.. Very frustrating. Plus they offered a lower price over Labor Day but when I tried to order it a few moments later it was no longer available. Any thoughts?

Re: Promotion not showing

I had the same experience trading in my Frontier smartwatch for the Watch 3, no return label or submission ID. Called Verizon several times they told me they were sending it but did not arrive.  The 14 day return policy expired told them it was their fault because they did not send the return package.  They finally sent it but had to use the regular trade-in value form instead of the promotional trade-in value which was three times more but so far still getting my monthly credits for 24 months.