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Puk
a_durbin55
Member

So I locked my SIM card I can't remember the password so now I have a need Puck code. The phone I don't get phone calls on it or anything it's just for other stuff my fingers are too big and this phone I'm using at this moment is way too small for me to see it. I can't get on the My Verizon because it's a phone that's been shut off so I can't reset it there please help me

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Re: Puk
jrh4054
Sr. Member

Why don't you call VZW customer service?

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Re: Puk
vzw_customer_support
Customer Support

a-durbin55, I regret to learn your SIM card is locked. I welcome the opportunity to address your inquiry. At present, we can only obtain a PUK code in our systems for an active SIM card. As such, that SIM would need to be reactivated for services to obtain the unblocking key or you can use a new SIM if needing to activate the device for services once more. The SIM lock shouldn't prevent wifi access to a device that's no longer in use but the message itself can be a bit annoying since it usually remains on the device.

EbonyR_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Puk
a_durbin55
Member

can you send me a new one.

Sent from my Verizon, Samsung Galaxy smartphone

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Re: Puk
vzw_customer_support
Customer Support

Thank you for taking time to work with us here. I apologize as we are unable to send a SIM card for a line that will not be activated.

YaleK_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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