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Purchased new phone cant set-up without wifi
bkeefer
Member

Purchased new phone; set-up requires network. I have no signal, and have to get past set-up to activate wifi... any tricks; short of getting in car and driving to find a signal

 

 

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Re: Purchased new phone cant set-up without wifi
vzw_customer_support
Customer Support

Hello there, bkeefer. I am happy to help you activate your service. To start activation, power off your old device, and only leave on the new device. If this does not work after a while, we may need to do it manually. Please send me a Private Note to get to your account. 

JavierD_VZW

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