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Phone was on charger for about an hour and when I came to check on it, the following was presented.
Screen color blue/green. There is a big downward pointing arrow in the middle of the screen with the words Downloading do not turn off target. In the upper left corner of the screen the following 8 lines of words appear,
FACTORY MODE: (HIGH SPEED}
PRODUCT NAME : G938V
CURRENT BINARY: Samsung Official
SYSTEM STATUS: Official
FRP LOCK: On
QUALCOM SECURE BOOT : ENABLE
AP SWREV: (2.1.1.1.1) K11 S11
SECURE DOWNLOAD: ENABLE
None of the buttons work. Anyone have any ideas what is going on?
Thanks for your replys.
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Hello, Klue. We would recommend shutting down your phone by pressing and holding the power button for ten seconds until it initiates a force shutdown. Additionally, a hard reset can fix this issue. Please keep us updated.
*Cassie