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Rare problem with S7
Klue
Sr. Member

Phone was on charger for about an hour and when I came to check on it, the following was presented.

Screen color blue/green. There is a big downward pointing arrow in the middle of the screen with the words Downloading do not turn off target. In the upper left corner of the screen the following 8 lines of words appear,

FACTORY MODE: (HIGH SPEED}

PRODUCT NAME : G938V

CURRENT BINARY: Samsung Official

SYSTEM STATUS: Official

FRP LOCK: On

QUALCOM SECURE BOOT : ENABLE

AP SWREV: (2.1.1.1.1) K11 S11

SECURE DOWNLOAD: ENABLE

None of the buttons work.  Anyone have any ideas what is going on?

Thanks for your replys.

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Re: Rare problem with S7
vzw_customer_support
Customer Support

Hello, Klue. We would recommend shutting down your phone by pressing and holding the power button for ten seconds until it initiates a force shutdown. Additionally, a hard reset can fix this issue. Please keep us updated.  

*Cassie

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