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Re: Why is my device behaving differently after an update?
kennatkinson
Member

The double tap lock kills phone audio and makes the phone useless.  In other searches the "Samsung" solution is to buy a new phone.  If Verizon is allowing Samsung to obsolete the phopne by automatic updates and the only solution is to buy a new phone this is absolutely illegal.

Do you have a solution that makes the S7 serviceable?

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Re: Why is my device behaving differently after an update?
bearone21
Leader

are you talking about an app update? phone is too old for monthly updates.

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Re: Why is my device behaving differently after an update?
Tigerstep
Sr. Member

An S7 wouldn't be getting major Samsung updates.

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Re: Why is my device behaving differently after an update?
vzw_customer_support
Customer Support

kennatkinson, I rely on my phone every day, so I know how important it is to have a working phone. Keeping you connected with a working phone is a priority. When did this problem start? Were there any changes to the phone around the time this started? 

 

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