Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Re: lost Contacts
jackssuepat
Member

i do not have a google account and not sure what I need to do to get my contacts back I have a samsung phone

 

0 Likes
Re: lost Contacts
vzw_customer_support
Customer Support

Loosing contacts is never the experience we want for our customers. Let's get this figured out. If not using Google we do have our own sync services called Verizon Cloud. Check it out here https://www.verizonwireless.com/support/how-to-use-verizon-cloud/. How were your contacts deleted? AlbertoR_VZW

0 Likes
Re: lost Contacts
bearone21
Leader

unless you have them saved or in another account where they can be export/imported, they're gone.

0 Likes
Re: lost Contacts
vzw_customer_support
Customer Support

We never want you to lose your content. If you are not using Google to backup your services, you may have used Samsung Cloud services or our Verizon Cloud services. Have you tried those options? -BrittanyC_VZW

0 Likes
Re: lost Contacts
1516john
Member

we got a new phone and they didnt come over.

0 Likes
Re: lost Contacts
vzw_customer_support
Customer Support

Making sure that we exhaust all options to locate your contacts is important. How did you back up your contacts on your previous phone? Do you still have your original phone?

 

GinaU_VZW

0 Likes