Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Receiving "Authentication error" on Samsung S6
McC007
Member

We have several laptops, a couple of iPhone, and my Samsung S6.  We had to have the router replaced a few weeks ago.  I reset the connection to all of our devices.  They are all working fine on the wireless network - except my S6.

It will sometimes connect for a few seconds, then show "Authentication error occurred".  Most times it will not connect at all.

Again, it worked before the router was changed out.  Same router model.  All other devices are working fine - laptops, iPhones, Smart TV, etc.

Labels (1)
0 Likes
Re: Receiving "Authentication error" on Samsung S6
McC007
Member

Not sure if is is coincidence, but there was a update pushed to my phone in the last couple of weeks as well.  And I've noticed the battery is draining much quicker.

0 Likes
Re: Receiving "Authentication error" on Samsung S6
vzw_customer_support
Customer Support

I rely on my WiFi connection, and we want to make sure that your works as well McC007. I know you are having several issues and we will work on one issue at a time. Are you able to connect to another WiFi? Have you tried to remove the WiFi connection and add it back on? Can you make sure that your smart network switch is http://spr.ly/6584DyDWn off?

 

AmberF_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes