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Remote Call
DIVEANDTELL
Member

Starting yesterday afternoon, all of my calls are coming into my Galaxy S7 as "Remote Call." What is this, and why is it happening? More importantly, how do I stop it?

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Re: Remote Call
gbruyn
Member

Spoke to level 2 tech. She was aware of issue. On HER end, she REMOVED advanced calling feature and then re-added it. Problem fixed! And yes --- Advanced calling/wifi calling is still working on my phone. Enjoy!

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Re: Remote Call
tikibar1
Sr. Leader
Sr. Leader

See if this helps:

Re: Remote Call

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Re: Remote Call
MEDICALREPAIR98

That didn't help. A software update is what is going to fix this. It is annoying since I have to hit the back button to be able to end a call. I don't have the calling feature enabled on my tablet or my watch and yet it still does it. #verizonwireless needs to resolve this problem with #messages+ quick becuase it is stupid that I have to deal with this.

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Re: Remote Call
LuckyRox420
Member

I just talked to Verizon and turning off Advanced Calling and that was a quick fix for now.

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Re: Remote Call
MEDICALREPAIR98

The problem is we shouldn't have to turn any feature off to make our equipment work correctly.

Re: Remote Call
LuckyRox420
Member

I agree whole heartedly!

Re: Remote Call
gbruyn
Member

Spoke to level 2 tech. She was aware of issue. On HER end, she REMOVED advanced calling feature and then re-added it. Problem fixed! And yes --- Advanced calling/wifi calling is still working on my phone. Enjoy!

View solution in original post

Re: Remote Call
jrh4054
Sr. Member

How do you remove and reinstall something that isn't an app?

Re: Remote Call
DIVEANDTELL
Member

Thank you very much. I use Wi-Fi calling at work, and missed having it

since I turned off advanced calling. I'll have that fixed today!

Have a great Memorial Day weekend.

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Re: Remote Call
vzw_customer_support
Customer Support

DIVEANDTELL, this is a mystery to us too! Did you recently update the software on your device or download a new application to it? Have you powered your phone off/on since this issue started happening?

LasinaH_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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