Remote Call

[TIcal9787]

I just had the same issue you will have to call Verizon and have them turn off something called integrated messenger.  The technician just told me there is a glitch in the system with the last update that was rolled out

[DIVEANDTELL]

This is now a known issue by Verizon. I spoke to a customer service rep

this morning, and he had the same problem. He made some changes to my

account remotely, and was able to resolve the issue.

Thanks,

On May 26, 2017 8:39 AM, "vzw_customer_support" <forums@verizonwireless.com>

[MEDICALREPAIR98]

What did he change? I have turned my Advanced Calling on and off several times and restarted my phone several times and still getting the stupid Remote Call issue!!!!!

[MEDICALREPAIR98]

It's not a mystery this is a known problem and someone needs to figure out the fix quickly!

[DIVEANDTELL]

You have to call Verizon and they make changes remotely.

On May 26, 2017 2:59 PM, "MEDICALREPAIR98" <forums@verizonwireless.com>

[William1x]

I talked to verizon and one of the work around is disable advanced calling but this is no good.  that disables video calling and you can't use data while on a phone call.  pretty much have to wait for app update.  This started after getting Nuget update.  What I did to fix was go under managed devices in the settings of message+ and remove all devices except phone number.  I had originally register my tablet with message+ for messages and calling but at this point it's an annoyance on my phone to have to switch screens to end calls bc that "pull" screen goes on top.  Hope they update the app as I can no longer use it on my tablet.  I first try disabling the calling part on app for tablet but that didn't work and even shut down the tablet but it didn't matter as long as there was another device registered.  The pull option would be nice if it didn't always go on top of the actually call which allows you to hang up.

[William1x]

actually this only worked when I sent a call...need to test more as I'm still receiving calls with remote call on top

[vzw_customer_support]

gbruyn Thank you for the update. We are happy to learn you are set. We are always here should you have additional questions.

DeloresK_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[jennakris]

Go into your account and remove "Integrated Calling" Off your features. This will stop it.

[jrh4054]

What is 'Integrated Calling'?