My new S-7 phone rapid charger feature stopped working after 18 days. I don't know if it was because of a recent software upgrade or not. Verizon reps said they would replace my new phone with a refurbished one. Is this software related or hardware problem? They also stated the 14 day replacement policy was Samsung's policy. With the costs of phones now a days is 14 days realistic?
Strugs,
The Samsung s7 is a great phone and getting you to enjoy your phone is the goal. Did you receive an error message about the rapid charger feature? All of our products have a 14 day worry free guarantee exchange period and a one year manufacturer warranty.
EmmaM_VZW
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