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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
S10 5G calls going straight to voicemail, no ring, no email notification, no missed call notification
mizike29
Member

This has been going on for atleast a year that I know of. I have missed MULTIPLE JOB OPPORTUNITIES and interviews because of this issue. It is a known issue and happening to many people. I tried the solutions online, still same issue. No notification of a missed call because it doesnt even ring, no notification that a voicemail was left, but there is a voicemail. Now I have to CHECK MY PHONE EVERY DAY FOR VOICEMAILS just to make sure I dont miss any more job opportunities. Its extremely frustrating and has no consistency. One day I will get a call from that person, next day straight to voicemail. First I found out from friends and my parents that they were calling me, no missed calls showing.  They use MESSENGER AND THE CALLS GO THROUGH, so this seems to be linked to standard phone calls using verizons service.  I have TWO NEWER S10 5Gs and it happens on both, so its not a SIM card issue either, this is a global issue from searching all the users and different type of phones people experience this issue on. HELPPPP

Re: S10 5G calls going straight to voicemail, no ring, no email notificati
vzw_customer_support
Customer Support

mizike29, we are truly sorry to hear about your service experience. Making sure you are receiving all of your important phone calls is vital. Allow us the opportunity to further investigate this matter. Can you please let us know if your incoming call concern happens primarily while you are indoors? Or everywhere you go?

 

May we have your nearest intersection, City, and zip code, so we can accurately pinpoint your location? -Sylvia

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Re: S10 5G calls going straight to voicemail, no ring, no email notification, no missed call notification
kaufcrew
Member

This is happening to me too!

0 Likes
Re: S10 5G calls going straight to
vzw_customer_support
Customer Support

kaufcrew-

That is never the calling experience we want for you. I know how important it is to stay connected. When did this issue begin? Does it happen indoors/outdoors or in specific locations/everywhere you go? 

 

-Angie