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***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
S21 Plus 5G
alrandall67
Member

I've posted and called. There has been no resolution to fix this phone.  I would call right now but guess what?  I can't make any calls!  I can't believe I am expected to pay $1000 for a phone that I cannot use.  Something absolutely needs to be done about this situation.  Everything has been done to try to resolve the problem including downloading some bogus 3rd party app suggested by a Verizon tech. I factory reset the phone, spent 6 hours restoring all my settings.  This whole situation is a joke

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Re: S21 Plus 5G
vzw_customer_support
Customer Support

alrandall67 I don't know anyone who want to pay for a device that does not work. I'm concerned a solution has not been found. Please look for the private message sent to you here on this platform. -Dolores

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