Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
S21 Update
Woulmsb
Member

Recent update 8/31 deleted more contacts than I can count. Anyone know how to reverse this? They're also missing from my cloud conveniently.

0 Likes
Re: S21 Update
vzw_customer_support
Customer Support

Good morning, Woulmsb. I'm so sorry to learn your contacts were deleted with the update on your phone. I would be just as upset, and concerned over this. 

 

Please try powering the phone OFF for 2-minutes, and then back ON. When it is back ON, please see if the contacts are restored. If not on the phone, at least in your Cloud. 

 

Please keep us posted.  -Vanessa

0 Likes