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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
p826wn
Member

Hi, when I try to open software update I get "software update keeps stopping." I cannot update software. Yes I have tried clearing cache and all the other basic possible fixes. Please help. Thanks

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Re: S21
p826wn
Member

Any help?

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Re: S21
jav6
Leader


@p826wn wrote:

Hi, when I try to open software update I get "software update keeps stopping." I cannot update software. Yes I have tried clearing cache and all the other basic possible fixes. Please help. Thanks


Where are you opening 'software update'?  I don't have an S21 (moto z4) so I cannot replicate your steps.  Are you able to install/update other apps from the Play Store?  Have you looked at this link from another related thread:

Samsung Galaxy S21 5G Software Update | Verizon

...Just another VZW customer...trying to offer some assistance...
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