Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
S22 Ultra does not connect to 5G
tdrix
Member

I previously had the S21 Ultra (still have it, actually, just not on Verizon's network anymore) and it almost always showed a 5G connection which was notably faster than the 4G LTE connection available to my new S22 Ultra; there is no network mode option in the settings menu, though there is the hidden MMI code menu that allows me to tweak band selection and other similar configuration.  Even after modifying some of those settings this phone does not connect to 5G.  
I have a 5G SIM card, so that's not the issue.  However, I was told by the customer service agent who set up my phone in store that we don't have 5G around here and that's unequivocally not true.
I'd like to get this running up to the optimal speed, but I'm at a loss for how to fix it.

0 Likes
Re: S22 Ultra does not connect to 5G
vzw_customer_support
Customer Support

The last thing we want is for you not to connect to 5G. I would love to help. You can see if you are in a 5G area here: https://www.verizon.com/coverage-map/ Are you the coverage area? Is anyone else having this issue? 

-Amber

0 Likes
Re: S22 Ultra does not connect to 5G
Ashleybabb
Member

I'm having this same issue. I've reset network setting, still doesn't connect. 

Re: S22 Ultra does not connect to 5G
vzw_customer_support
Customer Support

 

Ashleybabb Thank you for reaching out here on this platform. I'm sorry you are having issues with 5G UW. Let me ask a few questions before we start troubleshooting. Do you have a 5G pland and are you in a location that has 5G UW coverage?-Dolores

0 Likes
Re: S22 Ultra does not connect to 5G
scottgp
Member

Ridiculous that Verizon doesn't realize how prevalent this problem is.  My note 8 almost ALWAYS had some kind of data connection.  Now with my s22 Ultra it often doesn't connect to ANY data unless I restart the phone.  In addition, lots of places near my home, like the park nearby, allowed me to have phone calls and listen to zoom meetings.  Now I can't make any calls or listen to any zoom in the huge park.  I'm wondering if it's time to jump over to Tmobile.

0 Likes