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S22 ultra not receiving group text messages
michellegee15
Member

Hello,  I recently upgraded to the S22 Ultra from S8+. Unfortunately it was brought to my attention that I was not receiving group text messages on 3 separate occasions.  I reached out to chat support in the evening and they recommended clearing cache, restarting the phone etc. I feel like I have tried all options, and became concerned  in my internet searches as most of the information out there points to a known issue with the phone. 

Wanted to see if this is similar to anyone else's experience, or if you have a solution? I am unsure of the next steps to take. I also referenced previous posts, and it seems like there may not be a solution?


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Re: S22 ultra not receiving group text messages
SaltyS21U_User

@michellegee15 

Hello, I am not sure what app you are using for your text messages, but if you are willing to tell me I may be able to help with an understanding of what may be happening. 

Look forward to hearing back from you.

Salty... Oh, yes I am!!
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Re: S22 ultra not receiving group text messages
vzw_customer_support
Customer Support

Congrats on your new phone, Michellegee15. We understand the importance of ensuring you have a reliable working phone. After clearing out the cache and cookies from your device, are you still experiencing difficulties with sending and receiving group text?

 

-Shelly

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Re: S22 ultra not receiving group text messages
michellegee15
Member

Thanks @SaltyS21U_User  for your reply. I defaulted to the Verizon Measage+ app, but was experiencing the issue in Samsung Messages and Google Messages as well. I ended up calling Samsung (recommended to me) and they identified the issue. Turna out there was a setting that was not turned on during activation. Samsung had me call Verizon and stayed on the line since it was a carrier issue. After being transferred to 2 representatives, the issue was finally resolved thanfully. I appreciate you trying to help me

Re: S22 ultra not receiving group text messages
michellegee15
Member

Hi, thanks, the issue was resolved.

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Re: S22 ultra not receiving group text messages
vzw_customer_support
Customer Support

We are glad that issue was resolved on your phone, so you could use group messages. Please reach out to us in the future on Twitter or Facebook if you ever need assistance. Since this is a community forum and not a Customer Service outlet, there is a delay when we see these posts.

-Steven

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