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S4 external email account keeps resetting?
FdlP
Newbie
‎08-23-2013 10:00 AM

In the last month I have had to set my external email account in my S4 four times... my accounts keep resetting (dissapearing) overnight! Anyone with the same problem? It is very annoying opening email and finding out you have to set it again.

Thanks in  advance

F.

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Re: S4 external email account keeps resetting?
vzw_customer_support
Customer Service Rep
‎08-25-2013 10:27 AM

We definitely want to get this resolved, FdlP. What email account are you using? Gmail, yahoo, corporate account? Please provide us more details so we can better assist.

DaisyP_VZWSupport

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Re: S4 external email account keeps resetting?
FdlP
Newbie
‎08-28-2013 02:06 PM

DaisyP

I am using cableone.net account, which I believe I have linked to my gmail

account

Thanks,

Francisco

On Sun, Aug 25, 2013 at 11:28 AM, Verizon Wireless Customer Support <

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Re: S4 external email account keeps resetting?
vzw_customer_support
Customer Service Rep
‎08-30-2013 02:47 PM

Thanks for the info FdlP. I'm confident that we can get this resolved for you. May I ask is this a work email or a personal email? Also, is there any special security settings that we may need to be aware of. I also want to be sure that you are on the correct sowftare version. Please go to Settings > About Phone and provide the software, android, & baseband version on the device.

Thank you...

ArnettH_VZW
Follow us on Twitter @VZWSupport

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Re: S4 external email account keeps resetting?
TechGuy703
Newbie
‎10-13-2013 07:36 PM

I am having the same problem with the stock email client.  I have one corporate ActiveSync email account going to Microsoft hosted exchange, and three POP3 accounts.  At least once a day. the client configuration gets blown away and when I enter the email client, it asks me to configure an account.

Any insights appreciated.

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Re: S4 external email account keeps resetting?
vzw_customer_support
Customer Service Rep
‎10-15-2013 07:51 PM

Hi there TechGuy703!

We definitely don't want any disappearing acts for your email accounts! Let's make sure we get to the bottom of this.

Do all four accounts require reconfiguration on a daily basis?

Please try putting your phone in to safe mode: http://vz.to/12dSmzH and removing the accounts manually: http://vz.to/18k5tq1 and then readd them: http://vz.to/17sILIP

Reboot to leave safe mode and keep me posted on your results!

Thanks!

MelissaM_VZW
Please follow us on Twitter @VZWSupport

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