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S6 fluctuating between 1 bar and 3G connectivity
RANDAZENT
Member

My phone keeps fluctuating between 1 bar and 3G connectivity in places I have always gotten 4G. Husband has same exact phone, we sit side by side and his S6 has 4G. I've tried everything I can find (settings, reboot multiple times, reboot in safe mode) no change.

Help please!

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Re: S6 fluctuating between 1 bar and 3G connectivity
vzw_customer_support
Customer Support

RANDAZENT,

 

We know how important it is to have reliable service these days. Let's look into yours. When did this first begin? Do you recall anything changing on your device before this started? Examples: new software update, new applications downloaded, etc?

 

 

ChristineJ_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: S6 fluctuating between 1 bar and 3G connectivity
RANDAZENT
Member

It seemed to correspond with a severe storm in the area.

Since I posted this, however, I have been to the Verizon store, they checked the phone, changed the sim card and determined that it was most likely the sim card reader failing.

I replaced the phone, sadly.

Sent from Mail<https://go.microsoft.com/fwlink/?LinkId=550986> for Windows 10

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