S7 Nougat Update RESTARTING...RESTARTING...

[Tim24]

HELP !  After the Nougat Update finishes on my S7, and the apps are optimized, the Nougat Update automatically starts downloading again...and again...and again.  I checked the About Phone and it says version 6.01 during the new download process so it did not register the update.  I don't see any way to stop the cycle. 

Suggestions will be appreciated!

[kathy65793]

Have you tried to clear the cache partition?

[vzw_customer_support · Accepted solution]

Let’s stop this cycle, Tim24. I know how important it is to keep your Smartphone updated with the latest software version. Being that your phone is on downloading loop, try doing a factory reset to stop the downloading loop and to complete the software update. Make sure to have all your phone’s content backed up to the Verizon Cloud (or any other Cloud of your choice), as a factory reset will delete everything from your phone.

Factory Reset: https://www.verizonwireless.com/support/knowledge-base-203263/

Verizon Cloud: https://www.verizonwireless.com/support/verizon-cloud-faqs/?task=cloud

AntonioC_VZW

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If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[kathy65793]

While you are in the recovery mode and before you do the reset I would try and clear the cache partition first. That will at least get rid of all the old files that are stored in there