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S7 Pink line
TYSMCE71
Member

Is Verizon Taking care of the customers on this issue or do we have to deal with samsung. I'm just over a year since purcahse date. I'm done with samsung!

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Re: S7 Pink line
kathy65793
Sr. Member

I think you have to take it to samsung. This problem has been around since the phone came out.

From what I have read Samsung was taking the phones back and giving new ones out.

I have not seen post like this for awhile but I am sure if you get in touch with them they

should help you on this.

Please keep us posted on how you made out.

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Re: S7 Pink line
TYSMCE71
Member

Awesome, I'll contact them I was waiting for it to happen was hoping it wouldn't. HA!

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Re: S7 Pink line
kathy65793
Sr. Member

I know what you mean I use to have the Note7 and when we were

forced to turn them in this was one of my main concerns with the

S7 and the S7 edge. At that time there were a lot of complaints

about this phone doing that. Samsung was saying at that time it

was a hardware issue so hopefully they will still stand behind these

phone. How long have you owned this phone?

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Re: S7 Pink line
vzw_customer_support
Customer Support

We want to ensure that your phone is in working order for you, TYSMCE71. I am happy to help with replacement options. I have sent a private message for further assistance. I look forward to your reply.

 

LaurenC_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!