I think you have to take it to samsung. This problem has been around since the phone came out.
From what I have read Samsung was taking the phones back and giving new ones out.
I have not seen post like this for awhile but I am sure if you get in touch with them they
should help you on this.
Please keep us posted on how you made out.
I know what you mean I use to have the Note7 and when we were
forced to turn them in this was one of my main concerns with the
S7 and the S7 edge. At that time there were a lot of complaints
about this phone doing that. Samsung was saying at that time it
was a hardware issue so hopefully they will still stand behind these
phone. How long have you owned this phone?
We want to ensure that your phone is in working order for you, TYSMCE71. I am happy to help with replacement options. I have sent a private message for further assistance. I look forward to your reply.
Follow us on Twitter @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!