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S7 Unable to Connect To PC after Oreo Junk Update
CherryGrove
Member

After this update and many, many bad things wrong I am unable to see any of my files when I connect to my Windows 10 PC. The device drivers loaded and the device shows under This PC as SAMSUNG-SM-G930V  and I see Card and Phone Folders but both show This Folder Is Empty. On the occasion when I can get something to show all I see is a LOST.DIR folder plus a number of other Folders with a Windows logo but no name or other. Looking on the phone itself I can see all my files and folders.

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Re: S7 Unable to Connect To PC after Oreo Junk Update
CherryGrove
Member

Have resolved my issue. Found another charging cable to try. All content shows now.

View solution in original post

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Re: S7 Unable to Connect To PC after Oreo Junk Update
tikibar1
Sr. Leader
Sr. Leader

Have you pulled down the notification shade and changed the USB mode to File Transfer?

Move Pictures / Videos from Device - Samsung Galaxy S7 / S7 edge | Verizon Wireless

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Re: S7 Unable to Connect To PC after Oreo Junk Update
CherryGrove
Member

Many times. When I change from File Transfer to Photo Transfer is when I can see the 1 folder. Then it goes away after a few minutes and I change it back to File Transfer and I see 1 folder again.phone1.JPG

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Re: S7 Unable to Connect To PC after Oreo Junk Update
CherryGrove
Member

Have resolved my issue. Found another charging cable to try. All content shows now.

View solution in original post

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Re: S7 Unable to Connect To PC after Oreo Junk Update
jrh4054
Sr. Member

To do this with the S7, the Developer options setting must be activated and turned on.  You have go to Developer options to change the USB configuration from Charging to MTP, media transfer protocol.

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Re: S7 Unable to Connect To PC after Oreo Junk Update
vzw_customer_support
Customer Support

Awesome! Glad to learn the new cable fixed the issue, CherryGrove! Thanks for choosing Verizon! Have a great rest of your day!

Nicole_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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