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S7 new issue: gmail "delete" not syncing between phone & server
quattrogirl
Member

When I go to the phone settings, the drop-down under "email settings/ advanced" for the option to ALSO DELETE FROM SERVER is now GONE as of about 2 weeks ago, and no longer syncs up delete actions from the server and the phone.  HELP, thanks!

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Re: S7 new issue: gmail "delete" not syncing between phone & server
lukevinyl
Sr. Member

Try going to Settings>Apps>All Applications.... Scroll down to Gmail and then force stop. Once stopped Clear cache and then data. Restart phone and see if it will allow sync now or will at least allow to delete and re-add account. It may also be able to be removed and re-added via Settings>Accounts as well but that is where I would start.

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Re: S7 new issue: gmail "delete" not syncing between phone & server
bd94s10
Sr. Member

Are you still seeing this issue after what was suggested?

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Re: S7 new issue: gmail "delete" not syncing between phone & server
quattrogirl
Member

Tried that, did not work Smiley Sad

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Re: S7 new issue: gmail "delete" not syncing between phone & server
vzw_customer_support
Customer Support

It's certainly important to have your email setup the way you want it, quattrogirl. You will have additional settings for email in Settings>Accounts then tap your Gmail account. Then you will see an option for Account Settings. Do you see the option to delete email from server here, most likely in your incoming server settings? More information on Gmail account settings can be found here as well: http://bit.ly/2qpI5sy .

LaurenC_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: S7 new issue: gmail "delete" not syncing between phone & server
quattrogirl
Member

Sorry, but I do not see those settings at all. Here is what I see. You indicated that I should go to the settings, then Gmail. When I go to settings, there is an account setting for email, or Google, but none for Gmail. When I go further into each of those settings, there is no button or icon as you indicated that should be there to turn on or off the feature for removing emails on the server. Again, I've only had this problem for three weeks now so I'm not sure why it is not deleting them from the server. Any additional help would be great thanks, Christine

Sent from my Verizon, Samsung Galaxy smartphone

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Re: S7 new issue: gmail "delete" not syncing between phone & server
vzw_customer_support
Customer Support

I really appreciate all your effort to get your Gmail to sync up with the server again, quattrogirl. When you’re not checking through your phone, how are you checking your Gmail email (Outlook, google.com, etc)? If you delete it from Google.com on an alternate device, does that change eventually sync up with your phone or is the sync issue occurring no matter where the deletion is done? Do you have any other email accounts set up on your device that are experiencing this trouble syncing or any other devices with this specific Gmail account set up?

JenniferH_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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