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S7 reset
ARTDUN19
Member

While walking, I apparently reset my S7 phone in error. All is okay except for saved files and Gallery pictures. Is there any way to recover these files/pictures?

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Re: S7 reset
ARTDUN19
Member

It was in my pocket. I thought I had shut it off, but I did not. I

obviously pressed some wrong buttons. In any event, while I did not recover

my Gallery stuff, I did search and found the pictures in the Google Photo

ap which I had never use. The files lost in the My Files ap were not

important.

After resetting user name and password in my aps, all is now well. Lesson

learned is to be 100% certain that I have closed my phone before putting in

my pocket.

View solution in original post

Re: S7 reset
jrh4054
Sr. Member

​Not unless you had backed them up.

Re: S7 reset
bearone21
Leader

while walking reset by itself??

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Re: S7 reset
ARTDUN19
Member

It was in my pocket. I thought I had shut it off, but I did not. I

obviously pressed some wrong buttons. In any event, while I did not recover

my Gallery stuff, I did search and found the pictures in the Google Photo

ap which I had never use. The files lost in the My Files ap were not

important.

After resetting user name and password in my aps, all is now well. Lesson

learned is to be 100% certain that I have closed my phone before putting in

my pocket.

View solution in original post

Re: S7 reset
jrh4054
Sr. Member

I don't know how you could have done a factory reset with the phone in your pocket.  It takes a combination of several hard keys to do it.

Another lesson should be to make sure you back up everything on a regular basis. 

Re: S7 reset
bearone21
Leader

you had to push the home or pwr button, then swype, enter 4 digit code or whatever security of lack of you used to do a reset.

this is sounding like a made for tv movie.

Re: S7 reset
juand_vzw
Verizon Employee

ARTDUN19,

I'm so sorry to hear that your S7 was mistakenly reset and your pictures were lost. We all rely on our phones heavily and we always need access to our photos. I'm here to help. You mentioned that you were unable to retrieve your gallery pictures; however, you obtained some other photos from another app. Did you happen to back up your gallery pictures by using your google account or Verizon Cloud? The following link will provide you with more details about Verizon Cloud Verizon Cloud Support Overview | Verizon Wireless Is your S7 functioning properly since the reset?

JuanD_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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