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***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
S8+ Messages+ custom ringtone problems

I've been using Messages+ without any problems on my S8+. I recently tried changing not only the personalized ringtones, but the over all ringtones and they will not change! I even tried going through the system settings and it didn't work. Is there an on going issue with Messages+?? This didn't start happening until after the last system update!!

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Re: S8+ Messages+ custom ringtone problems
Customer Support

HARBAR74, we certainly want you to enjoy using Messages + with your Samsung Galaxy S8+ Smartphone. Software updates for any device are intended to enhance its  performance, not cause the phone's user to be inconvenienced. I apologize for the inconvenience this has caused you.


I also use Messages + on my own Android device and my app recently received an update. I recommmend accessing the Playstore to check to see if you have the most updated version. Is this something you’re interested in considering? - RobertC_VZW


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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!