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S8+ Won't load web pages.
SCHRAUTH7
Member

I have rebooted my phone, followed all of the directions in the help area already. I tried to us "Chrome Clean up tool", but I cannot get it to load that page either. Keep getting "Awe Snap" error.

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Re: S8+ Won't load web pages.
bd94s10
Sr. Member

I'd suggest backing up your content and doing a factory data reset. When downloading apps and giving permission to xyz 3rd party apps can cause challenges with a device. I've seen it with children downloading apps, games, etc. from the Google Play Store.

One thing you could try before this is the following:

  • Go into My Verizon
  • Support tab
  • Run Device Health Check

This will tell you if you have rogue apps under performance. The other option is to begin deleting 3rd party apps to see if this helps until you find the culprit.

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Re: S8+ Won't load web pages.
vzw_customer_support
Customer Support

Getting an error with Google Chrome is no fun and we can offer a few recommendations, SCHRAUTH7.  You can try clearing cache files: http://vz.to/2pDLqjh.  If that does not help, you can try resetting the Google Chrome app: http://vz.to/2pCp2G8.  If resetting the app does not help, at that point I would recommend a hard reset.

AdamB_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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