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S8+ made a loud alert sound and shut off
ljuba
Newbie
‎02-22-2019 07:11 AM

Hello,

During a call... my phone mad a loud alert sound and then shut off.  I have been troubleshooting for 2hrs.  been charging it for 1.5 hrs. 

No charging light... 

Please help!!!! 😞

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Re: S8+ made a loud alert sound and shut off
Ann154
Community Leader
Community Leader
‎02-23-2019 02:38 PM

Could it be an overheated or failed battery?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: S8+ made a loud alert sound and shut off
vzw_customer_support
Customer Service Rep
‎02-24-2019 07:29 AM
ljuba-
Oh, no! Having a phone that shuts off is never fun. Two hours is too long to be troubleshooting. You've come to the right place for assistance. When did issue begin? Has there been a recent software update or a new app download? Have you tried a different charger/USB cable to rule out it is not a charger issue? 
 
CarmenT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
 
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