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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
S8+ made a loud alert sound and shut off


During a call... my phone mad a loud alert sound and then shut off.  I have been troubleshooting for 2hrs.  been charging it for 1.5 hrs. 

No charging light... 

Please help!!!! 😞

Re: S8+ made a loud alert sound and shut off

Could it be an overheated or failed battery?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

Re: S8+ made a loud alert sound and shut off
Customer Support
Oh, no! Having a phone that shuts off is never fun. Two hours is too long to be troubleshooting. You've come to the right place for assistance. When did issue begin? Has there been a recent software update or a new app download? Have you tried a different charger/USB cable to rule out it is not a charger issue? 
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!