An unexpected shut down interrupting your tunes isn’t a good experience, JESTOL39. Let’s get to the bottom of this. Kathy65793 had a great suggestion to view the My Verizon Health Check to see if anything pops up as a red flag. How long was your device non-responsive when this happened? Had any error messages popped up at the time? Please share details.
LynnD_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!