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S8 making crackling noise while on silent ??
RDCRESS
Member

The crackling and popping started out as a random snap or pop occasionally.  Now it does it whenever I launch an app whether sound is on or not.

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Re: S8 making crackling noise while on silent ??
vzw_customer_support
Customer Support

Hello, RDCRESS. Let's start by having you follow these steps to restart your phone in Safe Mode: 

https://www.verizonwireless.com/support/knowledge-base-211218/ . Once in Safe Mode, please try opening a couple of the apps that came with your phone. 

 


MatthewG_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: S8 making crackling noise while on silent ??
RDCRESS
Member

I have done the following:

  - Restarted in safe mode multiple times:  sometimes the phone stops

  making the noise and sometimes it doesn't.

  - Unloaded / uninstalled all apps I've added since I bought the phone :

  NO IMPROVEMENT

  - Terminated numerous processes:  No change

  - Turned all volume controls to silent:  No change

This is getting very frustrating.

I can not be without a phone as it is an integral part of my work.

This is unacceptable for a $900 phone.

Robert [removed]

Personal information removed as required by Verizon Wireless Terms of Service