S8 restarting
TEDMCK60
Enthusiast - Level 1

Anyone else having am issue with the S8+ restarting multiple times a day? Mine is doing it 15-20 times a day.

Re: S8 restarting
vzw_customer_support
Customer Service Rep

TEDMCK80, that's certainly not the experience that we would want you to have with your brand new S8+. You deserve a phone that you can rely on. Let's work on getting this fixed for you. Can you tell us when this started happening? When the phone restarts itself, do you notice that it's after performing a specific task, using a specific app, etc?

Please run a Device Health Check and keep us posted with the results: http://vz.to/2p201b9

SamanthaT_VZW

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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: S8 restarting
TEDMCK60
Enthusiast - Level 1

It has happened since I first turned the device on. It restarted before I even had it activated. Health check comes back fine.

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Re: S8 restarting
kathy65793
Master - Level 1

Have you tried to do a backup with kies or smart switch and do the factory reset before you invest  to much time on getting apps and settings to where you want them?

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Re: S8 restarting
vzw_customer_support
Customer Service Rep

I too would be frustrated if my new phone was rebooting constantly, TEDMCK60. Katyh65793 does provide a great recommendation. Before we do a factory reset however, what happens when you reboot in safe mode: https://www.verizonwireless.com/support/knowledge-base-211218/

JosephE_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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