I also have the same issue. If I file the claim, I will need to pay a $199 deductible. Seems like it wouldn't cost near that much to replace the screen. This is crazy. Not sure what to do from here.There must be an issue with this screen. Hopefully Samsung will step up and correct the problem.
I've had the same exact issue. Otterbox and tempered glass. Phone was in prefect condition, 10 min car ride. Phone in my front pocket, two half circle cracks in the bottom right, looks like they started on the edge. I took photos and sent everything to samsung.
Now they want to charge me for the repair. First the 2 recalls with the note 7 and now this. I'm so frustrated. I take very good care of my phones, full protection since day one and this happens.
I can certainly understand your frustration. Asurion does have screen replacement option for certain devices. The screen replacement option would be $49.00-$79.00, again based on the device and availability. Have you asked about this when calling them?
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Just an FYI for everyone:
Galaxy S8/S8+ owners can enroll in Samsung Premium Care, each device comes with a free 30 day period you simply have to enroll.
It covers cracked glass and I believe the deductible is $99
Just as a note, I am not suggesting anyone commit fraud and enroll in Samsung Premium care to get pre-existing damage fixed. The program does not cover that. Only that it is a potential option with a lower deductible for damage.
S8+ Digitizer malfunctioning... Like processing long string of random inputs... Can't even reboot.
Then next day : spontaneous hairline crack diagonal across lower left.
Already processing insurance claim but this could be a flaw. Heading to Verizon.
Mine is in an Otter box and has tempered glass. Pulled it out of my front pocket and noticed a crack on top right. Have not dropped it or done anything to jeopardize my $850 investment. Why should I pay $850 for a phone and now a deductible for something that I haven't even caused? Hope Samsung does something since there quite alot of us
Your phone is not meant to be put in your pocket. You now have mentioned what you did on a public forum. Hopefully you have insurance but anyway you will pay.
For my iPhone I have a holster but if I'm in the car the phone is in the console not my pocket. I'm a pretty skinny dude so I don't have to worry about weight but things happen. I've had smartphones for 11 years no problem.