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Re: S8+ screen cracked already without dropping the phone?
seg804
Enthusiast - Level 1
‎06-01-2017 07:37 AM

Same problem here. With the number of posts , sounds like a class action suit against Samsung will be needed to solve it.

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Re: S8+ screen cracked already without dropping the phone?
WYGIWYS
Newbie
‎06-02-2017 01:59 PM

I also have the same issue.  If I file the claim, I will need to pay a $199 deductible.  Seems like it wouldn't cost near that much to replace the screen.  This is crazy.  Not sure what to do from here.There must be an issue with this screen.  Hopefully Samsung will step up and correct the problem.

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Re: S8+ screen cracked already without dropping the phone?
Anfuni
Newbie
‎06-02-2017 04:46 PM

I've had the same exact issue. Otterbox and tempered glass. Phone was in prefect condition, 10 min car ride.  Phone in my front pocket,  two half circle cracks in the bottom right,  looks like they started on the edge.  I took photos and sent everything to samsung.

Now they want to charge me for the repair.  First the 2 recalls with the note 7 and now this.  I'm so frustrated.  I take very good care of my phones,  full protection since day one and this happens.

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Re: S8+ screen cracked already without dropping the phone?
vzw_customer_support
Customer Service Rep
‎06-04-2017 02:06 PM

WYGIWYS,

I can certainly understand your frustration. Asurion does have screen replacement option for certain devices. The screen replacement option would be $49.00-$79.00, again based on the device and availability. Have you asked about this when calling them?

NicoleT_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: S8+ screen cracked already without dropping the phone?
Xyvis
Specialist - Level 1
‎06-04-2017 04:15 PM

Just an FYI for everyone:

Galaxy S8/S8+ owners can enroll in Samsung Premium Care, each device comes with a free 30 day period you simply have to enroll.

It covers cracked glass and I believe the deductible is $99

Samsung Premium Care: Support 24/7, Protection & Warranty | Samsung US

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Re: S8+ screen cracked already without dropping the phone?
Xyvis
Specialist - Level 1
‎06-04-2017 04:23 PM

Just as a note, I am not suggesting anyone commit fraud and enroll in Samsung Premium care to get pre-existing damage fixed. The program does not cover that. Only that it is a potential option with a lower deductible for damage.

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Re: S8+ screen cracked already without dropping the phone?
AEONLIVE
Enthusiast - Level 1
‎06-24-2017 03:31 AM

S8+ Digitizer malfunctioning... Like processing long string of random inputs... Can't even reboot.

Then next day : spontaneous hairline crack diagonal across lower left.

????

Already processing insurance claim but this could be a flaw. Heading to Verizon.

Any updates?

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Re: S8+ screen cracked already without dropping the phone?
DONCHI11
Enthusiast - Level 1
‎06-24-2017 01:33 PM

Mine is in an Otter box and has tempered glass. Pulled it out of my front pocket and noticed a crack on top right.  Have not dropped it or done anything to jeopardize my $850 investment. Why should I  pay $850 for a phone and now a deductible for something that I haven't even caused? Hope Samsung does something since there quite alot of us

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Re: S8+ screen cracked already without dropping the phone?
pherson
Champion - Level 1
‎06-24-2017 04:36 PM

Your phone is not meant to be put in your pocket. You now have mentioned what you did on a public forum. Hopefully you have insurance but anyway you will pay.

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Re: S8+ screen cracked already without dropping the phone?
pherson
Champion - Level 1
‎06-24-2017 04:38 PM

For my iPhone I have a holster but if I'm in the car the phone is in the console not my pocket. I'm a pretty skinny dude so I don't have to worry about weight but things happen. I've had smartphones for 11 years no problem.

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