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S9 Froze during Android 9 Update
Jlijewski
Member

My S9 froze during the Andriod 9 update and will not boot up. it keeps trying to install and then rebooting. I also cannot access the stock recovery mode. I have also tried to do a factory reset with the same error while installing afterwards. What can i do now?

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Re: S9 Froze during Android 9 Update
vzw_customer_support
Customer Support

Thank you for reaching out to us! We understand just how important it is to have a working device. Let's dive deeper.  What happens when you plug your phone into a computer via a USB cord?

 

TabithaJ_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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