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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
S9 acting like a new phone today ?
PATEST74
Member

Phone was working fine this morning. Was going to send a message, picked up phone and it would not just come on, went through the whole setup like a new phone, my content is GONE!!!!!! After saying SIM already activated, asking if I want to copy content from old phone -- I've had this phone for several months now. Is everything gone?

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Re: S9 acting like a new phone today ?
vzw_customer_support
Customer Support

PATEST74, we never want you to have problems with your device and having it restart as new is not an experience we want you to have. In order to restore you information you would need to have backed up your content. The following link will take you to our Content Transfer page where you can review various ways of checking for backed up content. http://spr.ly/6582Dob1G

Jesus_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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